BabyFurn Returns & Refund Policy

At BabyFurn, we are committed to providing quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Returns & Refund Policy carefully before requesting a return.

1. Returns Period

You may request a return or exchange within 7 calendar days of receiving your order.

To initiate a return, please contact us at info@babyfurn.co.za with your order number and reason for the return.

2. Change of Mind Returns

If you change your mind or ordered the incorrect product, you may return the item provided that:

The return request is made within 7 calendar days of delivery.
The product is unused, unassembled, and in its original condition.
All original packaging, accessories, manuals, labels and protective wrapping are included.
The product is securely repackaged in its original packaging for safe transportation.

Once your return request has been approved, BabyFurn will arrange collection through our nominated courier.

For change of mind returns, the customer will be responsible for:

The original delivery charge (where applicable); and
The courier cost to collect the returned item.

These costs will be deducted from the refund amount.

3. Exchanges

If you would prefer to exchange your purchase for another product, we are happy to assist.

Exchange requests must meet the same eligibility requirements as change of mind returns.

Any price difference between the original and replacement product will either be:

Charged to the customer if the replacement product is more expensive; or
Refunded if the replacement product is of a lower value.

Courier charges for exchanges due to a change of mind will remain the responsibility of the customer.

4. Inspection of Returned Items

All returned items are inspected once received.

If the product is returned in its original, unused condition, the applicable refund or exchange will be processed.

If the product:

has been used,
has been assembled,
has missing parts or packaging,
or has been damaged after delivery,

BabyFurn reserves the right to:

decline the return;
offer a partial refund; or
charge a reasonable handling or restoration fee where applicable.

Products that cannot be restored to a resalable condition may not qualify for a refund.

5. Incorrect, Damaged or Faulty Products

If you receive the wrong product or your item arrives damaged or faulty, please notify us within 48 hours of delivery by emailing info@babyfurn.co.za.

Please include:

Your order number;
A description of the issue; and
Clear photographs of the product, packaging and any visible damage.

Once the issue has been verified, BabyFurn will arrange collection at no cost to you.

Where appropriate, we will:

Replace the product;
Exchange the product;
Repair the product where applicable; or
Provide a full refund if a replacement is unavailable.

Customers will not be charged any courier fees for returns involving incorrectly supplied, damaged or faulty products.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are faulty, damaged upon delivery or supplied incorrectly:

Breast pumps
Pacifiers and soothers
Baby bottles and feeding accessories
Teethers
Sterilisers
Mattress protectors once opened
Mattresses once removed from their protective packaging
Personal hygiene products
Any product where the sealed packaging has been opened and cannot be resold for hygiene reasons

7. Products That Do Not Qualify as Faulty

The following will not be regarded as manufacturing defects and will not qualify for a refund, repair or replacement:

Normal wear and tear;
Damage caused by misuse, abuse or negligence;
Incorrect assembly or installation;
Failure to follow the manufacturer’s care or assembly instructions;
Accidental damage after delivery;
Damage caused by electrical surges, water exposure or environmental conditions;
Unauthorised repairs, alterations or modifications;
Cosmetic damage that does not affect the intended use of the product and was disclosed prior to purchase.

8. Refund Processing

Once the returned item has been received and approved, refunds will be processed within 5 business days.

Refunds will be made using the original payment method wherever possible.

Where this is not possible, payment will be made via Electronic Funds Transfer (EFT) to the bank account nominated by the customer.

Please note that your financial institution may require additional processing time before the funds reflect in your account.

9. Consumer Protection

Nothing in this policy limits or excludes any rights afforded to consumers under the South African Consumer Protection Act (CPA). Customers remain entitled to all statutory rights applicable under South African law.